Buying

Buy Now

With Buy Now, you can issue a Purchase Order (PO) directly to the seller for a lot or partial lot that you are willing to buy at the Seller's listed price. The seller will then accept the PO and send an Invoice for secure payment via TLPay, powered by Stripe.

How to Buy Now / send Purchase Order (PO)

You can send the seller a PO on listings that have a Buy Now button. If the listing allows partial-lot purchases, you'll see a field to enter your desired quantity.

1. Choose Buy Now.
2. Confirm your Shipping and Billing addresses. Choose change if you need to update your information.
3. Review Shipping Information and Warranty & Return Policy. You will need to Accept Shipping Terms and Accept Warranty & Return Policy to proceed with issuing a PO.
   TIP: If the seller is open to negotiation, you will see an option to submit an offer instead of sending a PO directly if you wish to request a change to the seller's terms.
4. You can add your custom PO Number to the PO, or use the number we generate for you. Choose Confirm PO Number.
5. If you like, you can add a message for the seller.
6. Choose Preview Purchase Order.
7. Review the PO for accuracy and choose Send Purchase Order.
8. A confirmation screen will inform you that your PO was successfully sent to the seller.

What happens after you send your Purchase Order (PO)

The seller has 4 days to decide whether to accept or decline your PO, or to suggest another price (a counter-offer). If the seller accepts your PO and sends an invoice, or declines your PO, you'll be notified by email and in your My Transactions center. If the seller doesn't respond within 4 days, your PO expires.

• Accept your PO: The seller will send you an invoice requesting payment.
• Decline your PO: Both parties are released from the transaction once the PO is declined.

Withdrawing a Purchase Order (PO)

If you've made a mistake when sending your PO, you can withdraw (cancel) it. Frequent withdrawals may affect your buyer history or trust rating, so use this option carefully.

1. Go to My Transactions.
2. Find the transaction in question and choose View details.
3. Choose Other Options, then choose Withdraw Purchase Order.
4. You may now re-submit your PO by choosing Buy Now again.

Tips for Buy Now

• Remember: A Purchase Order is a legally binding agreement to buy at the listed price, so only use Buy Now if you're prepared to complete the purchase and pay promptly.
• Be comfortable with the terms: Because Buy Now indicates full acceptance of the seller's terms, be sure you're okay with the stated price, shipping fees, and warranty before sending a PO.
• Add a friendly note: A personal message can help the seller see you're serious about purchasing and may speed up their response.

Make an Offer

With Make Offer, you can propose a price (and quantity, if applicable) you're willing to pay. The seller can accept, decline, or counter your offer.

How to make an offer

You can make an offer on listings that have a Make Offer button. If this is a per-item listing, enter your per-item offer price. If it's a lot listing, the offer price should be for the entire lot.

1. Choose Make Offer.
2. Enter your offer price and quantity, if applicable.
3. Review Shipping Information and Warranty & Return Policy. Choose Request Change if you need to change anything.
   Note: Any requested changes will be reviewed by the seller, who can accept, decline, or counter them.
4. If you like, add a message to the seller.
   TIP: Do NOT share contact information, or your account may be flagged!
5. Choose Make Offer.

What happens after you make your offer

The seller has 4 days to decide whether to accept, decline, or counter your offer. If they don't respond within that time, your offer expires. You'll receive an email and an in-app notification whenever the seller updates their offer.

• Accept your offer: The seller will send you an invoice requesting payment.
• Decline your offer: You can choose to make a new offer if you wish.
• Counter your offer: You can accept their counter-offer (prompting you to issue a PO), make another counter-offer, or decline, which closes the transaction.

Withdrawing an offer or counter-offer

If you've made a mistake, you can withdraw an offer or counter-offer. There is no limit to how many offers you can make, but frequent withdrawals may affect your trust rating.

1. Go to My Transactions.
2. Find the offer you'd like to withdraw and choose View details.
3. Choose Other Options, then choose Withdraw Offer.
4. You may now make a new offer to the seller, if you want to.

Tips for making offers

• Be reasonable: Sellers who accept offers are flexible on price and generally take fair offers seriously.
• Add a personal message: A friendly note can give you an edge in negotiations.
• Check the listing date: If it's been listed for a long time, the seller may be more open to negotiating.
• Keep negotiations moving: Try to respond or counter within 24–48 hours so the seller knows you're interested. Remember that offers expire in 4 days.

Responding to an offer or counter-offer from a seller

If you receive a seller's counter-offer, you'll get an email and a new notification in My Transactions. Choose Action Required on the transaction to review and respond. You'll also see a Buy Now option if you want to accept the seller's new terms and issue a PO right away.

• Accept: Choose Buy Now to create a Purchase Order based on the seller's latest counter-offer.
• Decline: Closes the transaction.
• Counter: Propose a new price or terms back to the seller.

How to counter

1. Choose Counter.
2. Enter your amount (this doesn't include shipping).
3. Accept or propose changes to Shipping, Packing & FOB Shipping Terms.
4. Accept or propose changes to Warranty & Return Policy.
5. If you like, add a message for the seller.
6. Choose Make Counter-Offer.

The seller then has 4 days to accept, decline, or counter again. You'll be notified by email and in My Transactions each time the seller updates the transaction.

Display Price

With Display Price, you can see a hidden asking price and let the seller know you're interested.

How to display a hidden price

Listings that allow you to view a hidden price have a Display Price button.

1. Choose Display Price.
2. After a moment, the seller's target price will appear (either for the lot or per item).
   TIP: The seller is notified that you displayed their price. They see “Buyer X displayed your price” in their notifications, so be prepared to follow up quickly if you're truly interested.
3. You can now:
   • Send a Purchase Order (PO) if you are ready to Buy Now.
   • Make an Offer if you want to negotiate.

If neither party takes further action in 4 days, the transaction expires.
Important: Display Price alone does not lock in a transaction or create a PO.

Selling on Tradeloop

Getting started

Registering for a TLPay Stripe Connected account

When you register for a TLPay Stripe Connected account, Stripe will confirm your identity, bank details (for payouts), and business details. Once this is complete, you will be able to send an invoice to a buyer directly through Tradeloop. The buyer's payment is processed securely by Stripe, reducing fraud risk.

TIP: Double-check your details before submitting (business name matches your bank account, etc.) to avoid delays.

Most accounts are verified within a few minutes to 2 business days, depending on Stripe's requirements. If we're not able to verify your details, we may contact you for more information or put a banner on your account explaining what action you need to take. You may not be able to receive payouts until your details are verified.

Start getting paid on Tradeloop

When you Create a Listing on Tradeloop, you choose whether your price is firm or negotiable, and whether to display or hide your asking price. You can also set an “auto-reject” threshold for low offers.

• Firm: The buyer will only have the Buy Now option.
• Negotiable: The buyer will have the option to Buy Now or Make Offer.
• Hide your listing price: Buyers must Display Price to see your asking price.
• Auto-reject low bids: Set a minimum threshold that automatically rejects offers below a certain amount.

Keep an eye on your My Transactions center to promptly respond to Inquiries, Offers, and Purchase Orders from buyers.

Fees and invoices

Currently, while in beta, Tradeloop is waiving all transaction fees. Sellers may incur minimal fees for wire/ACH payments through Stripe (e.g., “X% + $0.30 per transaction”). You'll see these details when you set up your Stripe account or create an invoice.

Responding to Offers

Responding to an offer or counter-offer from a buyer

If you receive an offer, you'll get an email and a new notification in My Transactions. Choose Action Required on the transaction to review the offer.

• Accept Offer: You will then be prompted to Send Invoice through our automated invoice generator (powered by Stripe). This is required for the buyer to submit payment.
• Decline: This closes the transaction.
• Counter: Propose a different price or terms.

Remember, each buyer offer expires in 4 days if you do not respond.

If you change quantity or shipping terms while countering, the buyer will have to re-accept or re-counter those changes.

Creating a counter-offer

1. Choose Counter.
2. Enter your amount and choose Confirm.
3. Adjust quantity if needed and choose Confirm again.
4. Accept or Propose a Change to Quantity, Shipping, Packing & FOB Shipping Terms.
5. Accept or Propose a Change to Warranty & Return Policy.
6. If you like, add a message for the buyer.
7. Choose Make Counter-Offer.

The buyer has 4 days to accept, decline, or counter your counter-offer. You'll receive an email and in-app notification whenever the buyer updates the transaction.

Withdrawing a counter-offer

If you've made a mistake when making a counter-offer, you can withdraw or cancel it. As with buyers, frequent withdrawals can affect your trust rating.

1. Go to My Transactions.
2. Find the offer you'd like to withdraw and choose View details.
3. Choose Other Options, then choose Withdraw Offer.
4. You may now make a new offer to the buyer, if you wish.

Tips for making counter-offers

• Respond quickly: A prompt counter or message lets the buyer know you're serious.
• Add a personal note: Encourages open communication and can lead to a faster deal.

Completing a sale

Responding to Purchase Orders (POs)

If you receive a PO from a buyer, it means they are ready to buy. POs can only be generated by the buyer for the full asking price or based on your last counter-offer to them. You'll get an email and a new notification in My Transactions. Choose Action Required on the transaction to review the PO.

• Accept PO Terms: You will then be prompted to Send Invoice through our automated invoice generator (powered by Stripe).
• Decline: This closes the transaction if you can't fulfill the order.

Once you accept a PO, you generally have 4 days after receiving payment to ship the goods (or follow your own stated shipping timeline if it's different). Make sure your shipping terms are clear in your listing.

Sending an Invoice

After accepting a Buyer's PO, Offer, or Counter-Offer, choose Send Invoice to request payment. First, Preview Invoice PDF to ensure all details are correct. Once confirmed, choose Send Invoice. The buyer then has four days to pay.

• When the buyer pays, they will receive an on-screen and email confirmation indicating Payment Complete.
• You will receive an email and in-app notification confirming the payment has been received.

Now it's time to ship the goods within your stated timeframe.

Shipping

Sellers are responsible for packaging items carefully, shipping on time (generally within 4 days of receiving payment), and providing any relevant tracking details through the My Transactions page.

Returns and refunds

In the event of a return or refund, the seller must honor the stated Warranty & Return Policy posted on the listing. The buyer can initiate a return request through My Transactions or contact Tradeloop support if needed. Timely responses help maintain a positive seller rating and buyer satisfaction.

Seller performance

Consistently responding to offers, shipping on time, and maintaining good communication helps boost your seller rating on Tradeloop. High-rated sellers may receive increased visibility in search results, which can lead to more sales.

Your Storefront

Your Storefront is a public-facing page that automatically displays all active listings and inventory from you and your team. It's a powerful marketing tool for sharing with your existing customers and email lists so they can quickly browse everything your company offers.

Why Share Your Storefront Link

Use your Storefront link in emails, newsletters, social posts, or on your website to direct customers to all your available listings and inventory in one place. This makes it easier for them to view, compare, and purchase.

Keep It Up to Date

• Review and update your company, user, and contact information in the Account Information section.
• Make sure your specialties, credentials, and logo are current so you leave the best impression on visitors.

By regularly updating your information and promoting your Storefront link, you'll draw more attention to your listings and streamline the buying process for your customers.

Advertising

When creating a new listing, you can opt for added visibility through our Marketing Enhancements:

1. Regular ($0)
   No enhancement (basic listing).
2. Premium ($10)
   Listing is highlighted, making it more noticeable.
3. Branded ($50)
   Displays your company name and Storefront link for brand recognition.
4. Keep-on-Top ($100)
   Keeps your listing pinned at the top for maximum exposure.

Choose the option that best aligns with your marketing goals and budget to help your listings stand out.

Note: Both buyers and sellers have 4 days to respond to most actions (Offers, Counter-Offers, POs, and Invoices). Non-response or frequent withdrawals can impact your history or trust rating. Prompt, clear communication keeps transactions moving smoothly.